IT Service Manager

Job Type:
Contract Duration:
Scotland, Glasgow
£36,670 to £42,390 per annum
Job Ref:

My client is an Independent National Regulatory Authority, currently seeking an IT Service Manager, required by my truly amazing public sector client in Glasgow. They do significant work protecting the best interests of the public whilst working independently of the Government.

They are a diverse and vibrant organisation that also offer an outstanding benefits package and huge pension whilst also offering supported development opportunities to build a career!

The Service Manager will manage the service delivery of information and communications technology (ICT) services and work closely with teams from service operations, ensuring business relationships within the organisation.

Key responsibilities

* Manage the service delivery of information and communications technology (ICT) services, supporting, managing and maintaining the infrastructure solutions that underpin these services
* Ensure business relations within the organisation are managed to enable delivery of ICT services
* Manage the day to day delivery of ICT products and services, ensuring that these and the suppliers and vendors come together to deliver a holistic, customer-centric IT service
* Ensure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed
* Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place and being met with both external and internal teams; ensuring all contractors carry out processes to standards
* Maintain the service to ensure it secure, resilient, fit for purpose
* Take ownership of problems, undertakes problem solving and proactively resolve technical issues, ensuring solutions meet business requirements
* Maintain focus on the whole life of service delivery - designs, develops, delivers and operates.
* Contribute to system design, integration, system testing and associated problem solving as well as to the development of IT-related strategy and policies

Excellent opportunity with fantastic prospects!

Contact Details:
Tel: 02393382110
Contact: Vib Purohit

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