Digital Workplace Engineer

Job Type:
Permanent
Contract Duration:
Unspecified
Industry:
IT
Category:
Development
Location:
Scotland, Glasgow
Salary:
£30,950 to £42,390 per annum
Salary Description:
Outstanding Benefits!
Posted:
05-Oct-19
Job Ref:
34171

Digital Workplace Engineer required by my truly amazing public sector client in Glasgow. They do significant work protecting the best interests of the public whilst working independently of the Government. They are a diverse and vibrant organisation that also offer an outstanding benefits package and huge pension whilst also offering supported development opportunities to build a career! Your role as a Digital Workplace Engineer will be to empower colleagues with the right workplace technologies and engage them with a great workplace experience to enable them to effortlessly do their jobs improving productivity and engagement. The post holder will perform an integral role for end user computing, hardware, software, network systems and end user training and awareness. You will have the knowledge and skillsets in backend management platforms such as SCCM and inTune. As Cloud-based solutions and as Software as a Service become more prevalent, the Digital Workplace Engineer should also be competent in supporting this, with skills in Office365. Key responsibilities * Guarantee the design of the Digital workplace * Provide robust and scalable solutions in line with the roadmap and considering the project time, cost and quality targets * Manage relations with all areas and user population to ensure deliverables are aligned with the user expectation * Bring a deep knowledge of the digital workplace to the team, providing guidance and recommendations * Contribute to the digital workplace strategy, roadmap and technical definition * Informing employees on progress and advising on workarounds where necessary, as well as the support and maintenance of end user services. * maintaining hardware and fixing technical problems as quickly as possible. * Identifying, diagnosing, and resolving the level two issues and above in computer hardware and software * Installing and upgrading hardware, software, peripherals and providing complete assistance while configuring hardware & software, and peripherals of the end user systems, including re-imaging, and creating builds. * Providing support to voice technologies * Monitoring and analysing the performance of end user computing systems, keeping track of its performance, reliability, risks, and benefits. * Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made. * Understands and identifies problems, analysing and helping to identify the appropriate solution. Is able to classify and prioritise problems, document their causes and implement remedies. * Collates data and provides basic reporting, build knowledge base, documents cases and conducts retrospectives to learn from incidents, and implementation of remedies * Assists in technical support activities. Carries out agreed and routine maintenance and administration tasks. * Understands users and can identify who they are and what their needs are based on evidence. Able to translate user stories and propose design approaches or services to meet these needs and engages in meaningful interactions and relationships with users. Puts users first and can manage competing priorities. * Plans, designs, manages, executes and reports tests, using appropriate tools and techniques, and works within regulations. Ensures risks associated with deployment are adequately understood and documented. * Aware of the importance to consider developing process efficiency and common ways in which processes are optimised. Supports specific activities to improve development Able to spot or identify obvious deficiencies Key outputs and deliverables * Maintain hardware and fix technical problems as quickly as possible * first time resolution by troubleshooting and diagnosing or escalating faults * contributes to the overall net promoter score for excellent customer service * delivers workplace tools and devices to drive productivity and engagement * continuously improves solutions, drives innovation and best practice and adoption of technologies Key stakeholder relationships * Service Delivery and Operations teams * Solution Developer communities * End users * Service desk team * DDaT and GDS * Organisation directorates and team Specific skills and capabilities Essential: * A minimum of 3 years experiencing working as a technical expert in the following fields: * Office365 and Exchange Online * Active Directory, Azure AD, AD Connect & ADFS * SCCM / Intune (Mobile Device Management and Applications) * Device deployment & refresh (network patching, etc.) * Desktop / Mobility Endpoint security * Identities services and platforms * Voice technologies/platforms, ideally Arkadian, 8x8 * A strong communicator who develops relationships for mutual gain. * Take initiative to keep own skills up to date and maintain awareness of developments in the IT industry. * Experience of the regulatory and audit requirements within an operational environment * Sound End User infrastructure support experience in a technology organisation with history of delivering scalable services * Digital and technology acumen * End user computing fault resolution and problem solving * Awareness of end user computing / workplace technologies * Attention to detail, and care deeply about outcomes Desirable * Office 365 design, deployment and continuous improvement * ITIL version 3 Foundation (minimum). * Preferable ITIL v3 Service Lifecycle Certification Service Design * Experience of extending social/consumer type tools into an enterprise environment This is a great opportunity to make a significant impact during a period of critical development.

Contact Details:
Tel: 02393382100
Contact: Shennon Slade

You may return to your current search results by clicking here.

Latest Job Listings