IT Service Manager

Job Type:
Permanent
Contract Duration:
Unspecified
Industry:
IT
Category:
Management
Location:
Scotland, Glasgow
Salary:
£32,000 to £42,000 per annum
Salary Description:
Outstanding Benefits!
Posted:
05-Oct-19
Job Ref:
34175

They are a diverse and vibrant organisation that also offer an outstanding benefits package and huge pension whilst also offering supported development opportunities to build a career!

The Service Manager will manage the service delivery of information and communications technology (ICT) services and work closely with teams from service operations, ensuring business relationships within the organisation.

Key responsibilities

  • Manage the service delivery of information and communications technology (ICT) services, supporting, managing and maintaining the infrastructure solutions that underpin these services
  • Ensure business relations within the organisation are managed to enable delivery of ICT services
  • Manage the day to day delivery of ICT products and services, ensuring that these and the suppliers and vendors come together to deliver a holistic, customer-centric IT service
  • Ensure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed
  • Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place and being met with both external and internal teams; ensuring all contractors carry out processes to ITIL standards
  • Maintain the service to ensure it secure, resilient, fit for purpose
  • Take ownership of problems, undertakes problem solving and proactively resolve technical issues, ensuring solutions meet business requirements
  • Maintain focus on the whole life of service delivery - designs, develops, delivers and operates.
  • Contribute to system design, integration, system testing and associated problem solving as well as to the development of IT-related strategy and policies

Key outputs and deliverables

  • New functionality required by the business is delivered while the integrity of existing services is protected
  • Scheduled testing and deployment of releases minimising business disruption

Key stakeholder relationships

  • Digital Data Leadership team
  • Project delivery teams
  • Solution product owners
  • Digital Data colleagues
  • Third parties

This is a great opportunity to make a significant impact during a period of critical development.

Contact Details:
Tel: 02393382100
Contact: Vib Purohit

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