Technical Writer / Author

Job Type:
Contract Duration:
Technical Author/Writer
England, London, West End
£32,000 to £45,000 per annum
Salary Description:
Excellent Benefits
Job Ref:

Technical Writer / Author required by our award-winning client. They are an exciting, well-funded, growing business with a start-up mentality seeking to hire the best talent. They are a provider of video streaming solutions to some of the largest players in the media industry building Next Generation TV services for broadcasters, sports federations and media companies using their in-house video workflow, service layer and app framework.

Their clients include UKTV, Sony, A+E Networks, AMC, News Corp, QVC and Box Nation to name a few. They stream over 200 live TV channels and over 1m On Demand programmes both in the UK and across Europe.


The role of the Technical Writer / Author would involve updating and creating technical documentation and instruction manuals.

You will be responsible for owning the internal and external product documentation. This is a new and permanent position with exciting growth potential

* Take ownership of technical product documentation
* Shape the way in which documentation is created and managed, going forward.
* Work with our, product owners and technical stakeholders to write, edit, proof-read and maintain various technical documentation including but not limited to release notes, feature guides and architecture concepts
* Document existing products for numerous audiences including marketing, administration and development
* Writing detailed information on our existing Content Management System, front end application templates and API’s
* Manage customer facing documents to ensure its up to date and easy to use including onboarding, proposals and FAQ’s


* At least 2 years’ experience as a Technical Author/ Technical Writer in an agile software organisation (ideally with both mobile/web products).
* Have a proven track record of translating technical subjects and jargon into understandable text.
* A strategic and creative thinker with an ability to absorb information quickly and to derive prioritization from multiple inputs and assist various teams in a highly optimised manner.
* Enjoy working in an open, collaborative style both in management and cross-functional working and have a positive, solution-focused approach.
* Excellent command of English with a clear and concise writing style.
* Superb interpersonal communication skills
* A self-motivated individual with an analytical mindset, an inquisitive nature and with excellent communication, presentation and interpersonal skills.


* Experience in streaming or video, protocols such as HLS, DASH and RTMP
* Knowledge of mobile, tablet and TV platforms (Apple TV, Amazon Fire TV)
* Commercial understanding or experience of technical documentation in a sales environment
* Development background
* Previous online repository work with Confluence


You will work in creative working environment where people can grow, both professionally and personally. There a bright, open plan office and a generous range of benefits:

* 25 days’ holiday
* Perkbox
* Childcare vouchers
* Direct pension contributions
* Free lunch once a week
* Friday treats (usually cakes)
* Fresh fruit, tea and coffee and snacks (including beer!)
* Regular free employee social events (food, drinks and often some kind of activity, such as bowling, table tennis, etc.)

Contact Details:
Tel: 0239 3382100
Contact: Hannah Bates

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