Bilingual Application Consultant (English & French or German)

Job Type:
Permanent
Contract Duration:
Unspecified
Industry:
Executive
Category:
Professional Services
Location:
England, London
Salary:
£55,000 to £70,000 per annum
Posted:
25-Jul-19
Job Ref:
34001

Our client, a leading provider of software solutions, seeks an Application Consultant who will:

* Deliver training and application consulting services in the area of contact centre, performance improvement and business transformation, leveraging knowledge of industry best practices & proven practices.
* Collaborate with colleagues and clients to define Contact Centre strategies that drive improved business performance.
* Focus on Contact Centre best practices & processes around workforce management, quality and / or automation.
* Drive successful delivery of contact centre performance improvement recommendations resulting in highly satisfied, referenceable clients.
* Develop presentations and present consulting recommendations.

Key Responsibilities:

* Drive effective product usage by setting up solutions aligned to our client business needs: Set up application users, database configuration, forms and workflows according to client business processes
* Deliver on site and remote application training and consulting services that create measurable value that leverage clients’ investment in the technology.
* Deliver consulting services in the area of contact centre, performance improvement and business transformation, leveraging knowledge of industry best practices & proven practices.
* Focus on contact centre best practices & processes.
* Analyse new and existing customers KPI performance and develop contact centre improvement plans.
* Responsible for successful delivery of application consulting, education, and enablement resulting in highly satisfied, referenceable clients

Required Experience:

* English/French or English/German bilingual.
* Domain experience with contact center Workforce Management; Process Automation (Robotics); or Quality Management solutions.
* Ability to work flexibly and independently in a fluid, start-up like environment.

Contact Details:
Tel: 02393382100
Contact: Brigitte McKenna

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