Customer Success Manager (Financial Services)

Job Type:
Permanent
Contract Duration:
Unspecified
Industry:
Executive
Category:
Professional Services
Location:
France, Île-de-France, Paris
Salary Description:
Bonus and benefits
Posted:
16-Sep-19
Job Ref:
34006

Customer Success Manager/Account Manager (Financial Services Sector) required by my amazing and market leading AML client in Paris.

My client is comprised of talented, creative and dedicated individuals who have a passion for delivering innovative solutions to market. They recognise that every employee’s contributions are integral to their company’s growth and success and therefore look to acquire the best and brightest talent around the globe.

They offer a challenging work environment, competitive compensation and benefits, and rewarding career opportunities. Yes you’ll be challenged, but you’ll have fun and you’ll be part of a fast growing, highly respected organisation. They’re currently seeking a dynamic individual with high energy and drive to join their team as a Customer Success Manager.

Key Responsibilities:

* Engage with the prospects and clients to understand technical and functional requirements needed to deliver business benefit of my clients solutions
* Provide key subject matter expertise for the client within the Financial Services Sector.
* Explain features and benefits of the clients software solutions in comparison to competitive products
* Deliver product presentations to technical and management personnel
* Communicate with sales and product management regarding customer needs.
* Lead Proof of Concept engagements, work with the client, sales, and technical pre-sales
* Completing RFI/RFPs; identifying client requirements and ensuring pro-active communications with customers to ensure customer satisfaction.
* Participate in trade shows, seminars and other industry events.

Qualifications/ Experience:

Essential to have:

* 5 + years of experience as an Account Manager in a client facing role providing enterprise software solutions to the Financial Services industry
* Experience in FMC /Business Intelligence/Data Warehousing/Analytics industry
* Degree qualified – advanced degree a plus
* Excellent verbal, written, and inter-personal communication skills
* Proven ability to quickly and deeply learn new technologies and clearly communicate their value proposition
* Proven track record of driving business success and revenue
* Ability to thrive in a fast paced, dynamic environment
* Hands on SQL and database knowledge (SQL queries, reporting tools, HTML, XML)
* Experience in managing Proof of Concepts and creating solution demonstrations
* Must be willing to travel to customer sites 40%+

Bonus attributes:

* Detailed knowledge of FMC regulations within Europe
* Experience in enterprise-wide case management
* Experience working in a multi-cultural environment
* Fluent in English and additional European languages: English/German/Russian/Spanish/Italian

All candidates must be eligible to live and work within France without requiring sponsorship.

Contact Details:
Tel: 02393382100
Contact: Neil Collier

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