Lead Development Support Engineer (Java/AWS) (London)

Job Type:
Permanent
Contract Duration:
Unspecified
Industry:
IT
Category:
Architecture
Location:
England, London
Salary:
£55,000 to £65,000 per annum
Salary Description:
bonus
Posted:
30-Nov-18
Job Ref:
33769

Fantastic opportunity to work for a leading global SaaS product provider, in a hybrid role combining software development and customer support activity - supporting customers with an innovative cloud based (AWS) product/service, with a predominantly Java backend.

Role overview:

* Acknowledge and deal with client queries.
* Provide expert technical assistance to customers.
* Providing technical solutions or work-arounds.
* Identifying software bugs by interpreting the logic of the code and understanding the interface and interactions between product and those existing in the customer’s site/systems.
* Interfacing with R&D group to address product issues and resolve high-level technical problems for customers around the globe.
* Conducting in-depth log file analysis as well as collecting and interpreting network traces.
* Implementing “hot-fixes” prior to new Service Pack release; Installing “hot-fix” or Service Packs and Software Patches.
* Maintain good internal and external customer communication, provide high level of support and minimise the R&D escalations.

Technical skills and personal attributes wanted:

* High level of expertise in JAVA (Hibernate, Spring, etc) ideally with app servers like Tomcat, JBoss etc.
* Experience in cloud technologies like AWS.
* Web application support: Apache, HTTP, SSL.
* Experience in handling critical customer situations.
* Experience working with SQL database, writing queries, identifying issues.
* Strong understanding of Object-Oriented programming concepts and strong architectural skills.
* Experience dealing with incident and problem management.
* Proven experience in operating within a global environment.
* Comfortable with working in a complex matrix environment.
* Strong verbal and written English skills.

If you are interested and would like to find out more, apply today and all suitable applicants will be contacted within 24 hours of receipt.

Contact Details:
Tel: 0239 3382100
Contact: Doug Adamson

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