Technical Account Manager (AI / SaaS) (Finland)

Job Type:
Permanent
Contract Duration:
Unspecified
Industry:
IT
Category:
Development, Project Management
Location:
Helsinki
Salary Description:
Competitive Salary Offered
Posted:
10-Oct-18
Job Ref:
JO0000002562

One of the fastest growing Pre-IPO Unicorn within the Artificial Intelligence space, is seeking a Partner Technical Account Manager to aid the Partner Success team in advising and guiding a wide variety of partners, ensuring they launch successfully, adopt widely and are continually driving business value.

Partner Technical Account Managers are entrusted with some of the largest and most important partners, working with stakeholders across all parts of the business and at all levels (including the C-suite), to drive increased adoption and to improve the overall quality and maturity of its use.

A major area of responsibility for Partner Technical Account Managers is helping partners/customers structure and manage companywide deployments, coaching the customer’s project team on deployment methodology, and helping them to develop an appropriate change management strategy that maximizes adoption, self-sufficiency and business value.

Working closely with Account Executives and Solutions Engineers, Part coach, project manager, business consultant and product expert, the Partner Technical Account Managers are continually focused on helping partners improve their team communication and to be successful

Scope of Activities

  • Empathize with every aspect of the partner's experience, putting customers’ needs first.
  • Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty.
  • Conduct workshops, training, business reviews and proactively suggest solutions to common partner's challenges.
  • Continually identify and develop new uses that drive adoption and that align to customers’ business needs and strategic goals.
  • Proactively spot and correct any issues that could affect customer satisfaction or retention
  • Coach partners to be product experts and train their teams on best practices so they become increasingly self-sufficient.
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Develop Partner Success assets and methods, and work with the Sales organisation to create new or refine existing onboarding materials.
  • Help drive partner / customer references and case studies.


Job Profile Requirements

  • Graduate in Computer Science with minimum 3-4 years’ experience in programming .NET (C#, C++, VB, Java or PowerShell)
  • 2-3+ years relevant work experience in a customer-facing, customer success, account management or strategic consulting organization.
  • SaaS experience a benefit.
  • Solid technical background with hands on experience in digital technologies
  • Experience in technical support, project management, technical sales and consultancy. Previous experience in application or implementation support domain is a plus.
  • Familiarity with software and front-end development
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.
  • Proven track record in a highly-professional customer service in a dynamic
  • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Fluent written and spoken local language and English is mandatory. Knowledge of a other  language would be a significant advantage.
  • Previous experience with working with Automation Anywhere, Blue Prism, OpenSpan is a plus
Contact Details:
Tel: 023 9338 2100
Contact: Vib Purohit

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