Technical Account Manager (AI / SaaS)

Job Type:
Contract Duration:
Development, Project Management
Salary Description:
Competitive Salary Offered
Job Ref:

One of the fastest growing Pre-IPO Unicorn within the Artificial Intelligence space, is seeking a Technical Account Manager in London to aid the Customer Success team  in advising and guiding a wide variety of customers, ensuring they launch successfully, adopt widely and, continually drive business value.

The Technical Account Managers are entrusted with some of the largest and most strategic customers, working with stakeholders across all parts of the business and at all levels to drive increased adoption and to improve the overall quality.

A major area of responsibility for the Technical Account Managers is helping customers structure and manage company-wide deployments, coaching the customer’s project team on deployment methodology, and helping them to develop an appropriate change management strategy that maximises adoption, self-sufficiency and business value.

Technical Account Manager Activities

  • Empathize with every aspect of the customer experience, putting customers’ needs first.
  • Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty.
  • Conduct workshops, trainings, business reviews and proactively suggest solutions to common customer challenges.
  • Continually identify and develop new uses that drive adoption and that align to customers’ business needs and strategic goals.
  • Proactively spot and correct any issues that could affect customer satisfaction or retention
  • Coach customers to be product experts and train their teams on best practices so they become increasingly self-sufficient.
  • Mentor and provide guidance to newer Technical Account Managers and partner with Account Executives to help them be more effective.
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials.
  • Help drive customer references and case studies.

Technical Account Manager Requirements

  • Graduates in Computer Science with minimum 3-4 years’ experience in programming .NET (C#, C++, VB, Java or PowerShell)
  • 2-3+ years relevant work experience in a customer-facing, customer success, account management or strategic consulting organization.
  • SaaS experience a benefit.
  • Solid technical background with hands on experience in digital technologies
  • Experience in technical support, project management, technical sales and consultancy. Previous experience in application or implementation support domain is a plus.
  • Familiarity with software and front-end development
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
Contact Details:
Tel: 01983 867944
Contact: Brigitte McKenna

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